Warranty Policy

Please call us at 336-882-7400 with any questions.

At Phillips Collection, we are committed to providing our clients with exceptional, top-quality furniture, accessories, wall décor, lighting, and sculpture. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind.

One-Year Warranty Against Manufacturer Defects

We offer all customers a one-year warranty against manufacturer defects. This warranty covers any defects in materials or workmanship under normal use during the warranty period.

What is Covered

  • Manufacturing defects that affect the functionality of the product
  • Defects in materials and workmanship

What is Not Covered

  • Normal wear and tear
  • Damage caused by improper handling, assembly, or maintenance
  • Damage caused by exposure to extreme environmental conditions
  • Damage caused by alterations or modifications
  • Damage caused by accidents or negligence
  • Products used for commercial purposes

Claim Process

To make a warranty claim, please follow these steps:

Contact Us

Call us at 336-882-7400 or email claims@phillipscollection.com to report the issue.

Provide Documentation

  • Original proof of purchase
  • Detailed description of the defect
  • Photographs of the defect

Inspection

We may request that you return the product for inspection or provide additional information.

Resolution

If the defect is covered by the warranty, we will repair or replace the product at our discretion.

Contact Information

Phillips Collection
916 Finch Avenue, High Point, NC 27263
Phone: 336.882.7400
Fax: 336.882.7405
claims@phillipscollection.com