Terms of Business

All prices are listed in US dollars. All prices are subject to change without notice.

Minimum Opening Order
Minimum opening order is $500.00 prepaid only. Credit cards (Visa, Master Card, American Express), bank wires and checks are accepted.

New Accounts
To open a new account submit the following information
(1) New account information form submitted online at www.phillipscollection.com/register
(2) Copy of valid resale certificate submitted online or by email to info@phillipscollection.com

Payment Terms
We accept Checks or Visa, Master Card and American Express credit cards. We do not accept COD payments. Net 30 terms will only be offered upon approval, to customers who have submitted satisfactory credit references. Net 30 terms will not be offered to first-time customers but, may be requested for any subsequent orders over $1,000.00.

Late Payments
Late payments will accrue 1.5% monthly interest charge on the overdue amount, from the date after the due date stated on the invoice until the date paid. Unpaid invoices will be submitted to a collection agency after 90 days. The amount due will include all legal and agency fees.

International Orders
International orders must be fully pre-paid.

We make every effort to stock items for immediate delivery. In the event that an item is out of stock, our treasures usually ship within 16 to 22 weeks. Despite our best efforts, orders do not always ship complete. Special requests concerning backorders should be noted in writing when the order is placed. A $25 administration fee will apply to all drop-shipped orders (shipped to different address than the billing address). Additional fees will be incurred for lift gate and residential deliveries. Special delivery fees will be added to the invoice after delivery if they were not noted at the time of the order.

Domestic Freight
Shipping cost will range between 10% and 25% depending on the total value of the order and distance. Truck shipments to CA, WA, CO, AZ, UT, NV, OR, MT have a minimum value of $300.00. For all the other states the minimum value is $250. Items weighing over 150lbs, large items and certain fragile items can only be shipped by truck. Please refer to our Shipping & Handling Guide for more details, including drop ship fees and curbside options. Note: This is an average percentage that will vary with dollar amount and cubic displacement. This is not a quote.

Any merchandise with visible damage must be noted to the delivery service upon receipt. Damages including concealed damage must be reported within three(3) business days from receipt of merchandise. Photos documenting damaged items must be sent by email to claims@phillipscollection.com. All customer made repairs must be previously authorized by our claims department. For 3rd party shipments, Phillips Collection will make every effort to provide information and assist in the completion of your claim. All packing material must be held until further advice from Phillips Collection. Failure to retain damaged merchandise and packing material will result in immediate declination of your claim.

As soon as you place your order we begin the procurement process. Therefore, we are not able to accept cancellations without a 25% administrative fee. All returned merchandise must be authorized by a Phillips Collection claims representative. Returned merchandise is subject to a 25% re-stocking fee. All freight charges are the responsibility of the customer. All refunds on orders paid by credit card will incur a 3% administrative fee. We require that all cancellations and/or changes to pending orders be given in writing.