Returns & Claims Policy
As soon as you place your order we begin the procurement process. Therefore, we are not able to accept cancellations without a 25% administrative fee. All returned merchandise must be authorized by a Phillips Collection claims representative. Returned merchandise is subject to a 25% re-stocking fee. All freight charges are the responsibility of the customer. All refunds on orders paid by credit card will incur a 3% administrative fee. We require that all cancellations and/or changes to pending orders be given in writing.
Any merchandise with visible damage must be noted to the delivery service upon receipt. Damages including concealed damage, along with any shortages, must be reported within three(3) business days from receipt of the merchandise. Photos documenting damaged items must be sent by email to firstname.lastname@example.org. All customer made repairs must be previously authorized by our claims department. For 3rd party shipments, Phillips Collection will make every effort to provide information and assist in the completion of your claim. All packing material must be held until further advice from Phillips Collection. Failure to retain damaged merchandise and packing material will result in immediate declination of your claim.