Returns & Claims

Returns/Cancellations
As soon as you place your order we begin the procurement process. Therefore, we are not able to accept cancellations without a 25% administrative fee.

All returned merchandise must be authorized by a Phillips Collection customer service representative. Returned merchandise is subject to a 25% re-stocking fee. Merchandise has to be returned within 3 months from purchase.

All freight charges are the responsibility of the customer. We require that all cancellations and/or changes to pending orders be given in writing.

Damages
Any merchandise with visible damage must be noted to the delivery service upon receipt. Damages including concealed damages must be reported within five (5) business days to our office.

For freight collect shipments, Phillips Collection will make every effort to provide information and assist in the completion of your claim. All packing material must be held until further advice from Phillips Collection.